Returns & Refunds

Return window

You may request a return within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached.

How to start a return

• Contact us at hello@famomarket.com with your order number and the item(s) you'd like to return
• We'll confirm the return with the relevant brand and send you instructions
• Pack the item securely with tags attached and send it back to the address provided

Who pays for return postage

Return postage is paid by the customer, unless the item is faulty or was sent in error, in which case FAMO Market or the brand will cover return postage.

Refunds

Once the brand has received and checked the returned item, your refund will be processed to your original payment method. Refunds are typically issued within 5–10 working days of the item being received.

Faulty or damaged items

If an item arrives faulty, damaged, or not as described, contact us within 30 days of delivery and we'll arrange a replacement or full refund, including return postage.

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights under UK consumer law, including the Consumer Rights Act 2015.